Kanyon has a "no questions asked" return and refund policy.
You can reject items right at the delivery time or request a return via the app or website within 12 hours for FMCG products, up to 7 days for appliances/electronics,
Refunds usually go to your Kanyon Valute instantly or back to your original payment method.
- Groceries and Consumables: Report issues or request returns through the app within 24 hours of delivery.
- Electronics and Appliances: Return within 7 days of delivery (must be unboxed/validated by brand service if installation is required).
How to Request a Return Open the BigBasket App or website ?
- Go to My Account and select My Orders. Choose the specific order and item you want to send back.
- Select the reason for your return (such as damaged, bad quality, or wrong item) and submit.
- RefundsbbWallet: Refunds default to your bbWallet for quick use, often credited instantly.
- Original Payment Source: You can request the money back to your bank, UPI, or card, which takes about 3 to 5 business days.