Kanyon Consumers Private Limited (“Kanyon Consumers”, “Kanyon”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

By accessing or using our website or mobile application, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent for processing personal data in accordance with applicable law.

This Privacy Policy is intended to operate in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025, when applicable to the relevant processing, and other applicable laws and regulations relating to privacy, data protection, electronic commerce and information technology. The DPDP Act provides for notice, consent, withdrawal of consent and other obligations concerning digital personal data.

This Privacy Policy explains how Kanyon Consumers Private Limited collects, uses, stores, processes, shares and protects personal information when you access or use our website, mobile application, e-commerce platform, quick-commerce services, products, customer support services, or any other digital services operated by us (collectively, the “Services”).

1. ABOUT KANYON CONSUMERS

  • Kanyon Consumers Private Limited is an FMCG company founded with the vision of providing natural, healthy, fresh and quality consumer products to customers in India and around the world.
  • Through our e-commerce and quick-commerce platforms, we may offer products including food, grocery, household and other FMCG products under our own brands and/or other permitted brands.
  • Our objective is to provide customers with a convenient, safe and reliable digital shopping experience while protecting the privacy and security of their information.

2. INFORMATION WE COLLECT

Depending on how you use our Services, we may collect the following categories of information:

  • Through our e-commerce and quick-commerce platforms, we may offer products including food, grocery, household and other FMCG products under our own brands and/or other permitted brands.
  • Our objective is to provide customers with a convenient, safe and reliable digital shopping experience while protecting the privacy and security of their information.

A. Personal and Account Information

When you create an account or place an order, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Account login information
  • Delivery address
  • Billing address
  • PIN/ZIP code
  • City, state and country Information required for customer support
  • Communication preferences

B. Order and Transaction Information

When you purchase products through our website or app, we may collect:

  • Products ordered
  • Quantity and order value
  • Order date and time
  • Delivery information
  • Order history
  • Cancellation and return information
  • Refund information
  • Promotional codes or offers used
  • Customer support and
  •  Complaint information

C. Payment Information

Payments may be processed through third-party payment gateways, banks, wallet providers or other authorised payment service providers.

We may receive limited payment-related information such as:

  • Payment status
  • Transaction ID
  • Payment method
  • Transaction amount
  • Refund status

Where payment processing is performed by a third-party payment provider, your payment details may be processed directly by that provider in accordance with its own privacy policy and security practices.

We do not intend to store complete debit-card, credit-card or banking credentials on our servers unless specifically required and lawfully permitted for the operation of a particular service.

D. Location Information

For quick-commerce and delivery services, we may process location-related information, including:

  • Delivery location
  • Address selected by you
  • PIN/ZIP code
  • Approximate device location, where you permit access
  • Location information necessary to facilitate delivery or identify service availability

You may disable device location permissions through your device settings. However, certain location-dependent features may not function correctly if location access is disabled.

E. Device and Technical Information

When you access our website or application, certain technical information may be automatically collected, including:

  • IP address
  • Device type
  • Operating system
  • Browser type
  • Application version
  • Device identifiers
  • Network information
  • Language preferences
  • Time zone
  • Date and time of access
  • Pages or screens visited
  • Application performance information
  • Crash and diagnostic information

F. Cookies and Similar Technologies

We may use cookies, pixels, SDKs and similar technologies to:

  • Keep you signed in
  • Remember shopping-cart information
  • Maintain website functionality
  • Improve application performance
  • Understand how customers use our Services
  • Measure marketing campaigns
  • Personalise certain features
  • Prevent fraud and misuse

You may control certain cookies through your browser or device settings. Disabling cookies may affect some features of our website.

3. HOW WE USE YOUR INFORMATION

We may process your personal information for legitimate and necessary business purposes, including:

  • Creating and managing your account.
  • Processing and fulfilling orders.
  • Arranging product delivery.
  • Providing quick-commerce services.
  • Processing cancellations, returns and refunds.
  • Communicating order confirmations and delivery updates.
  • Providing customer support.
  • Responding to complaints and queries.
  • Processing payments through authorised payment partners.
  • Preventing fraud, misuse and unauthorised transactions.
  • Improving our products, website and mobile application.
  • Understanding customer preferences and service usage.
  • Sending promotional communications where permitted by law and, where required, with your consent.
  • Conducting surveys, contests or customer feedback activities.
  • Maintaining business, accounting and transaction records.
  • Complying with legal and regulatory requirements.
  • Protecting our legal rights, customers, employees and business.
  • Maintaining the security and integrity of our systems.
  • Developing new products, features and services.
  • Managing logistics, delivery and fulfilment operations.

We will seek to process personal data in a manner consistent with the purposes communicated to you and applicable law.

4. MARKETING COMMUNICATIONS

If permitted by applicable law and where required based on your consent, we may send you:

Promotional offers
Discounts
New product information
Special campaigns
Product recommendations
Notifications about Kanyon services
Surveys and feedback requests

You may opt out of promotional communications by using the unsubscribe option in the relevant communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications such as order confirmations, delivery notifications, payment updates, security alerts and important service messages.

5. SHARING OF PERSONAL INFORMATION

We do not sell or commercially trade your personal information as a standalone product.

However, we may share necessary information with trusted third parties where required to provide our Services or fulfil legitimate business and legal purposes.

These may include:

A. Delivery and Logistics Partners

Necessary information such as your name, mobile number, delivery address and order details may be shared with delivery personnel or logistics providers to complete your order.

B. Payment Service Providers

Payment-related information may be processed by authorised payment gateways, banks and payment service providers.

C. Technology and Service Providers

We may use third-party service providers for:

  • Cloud hosting
  • Website and app infrastructure
  • Analytics
  • Customer support
  • SMS and OTP services
  • Email services
  • Push notifications
  • Fraud prevention
  • Cybersecurity
  • Order management
  • Logistics
  • Marketing technology

Such providers may process information only for authorised business purposes and subject to appropriate contractual or legal safeguards.

D. Legal and Regulatory Authorities

We may disclose information where required by applicable law, court order, government authority, law-enforcement request or regulatory requirement.

E. Business Transfers

If Kanyon Consumers undergoes a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, relevant personal information may be transferred as part of that transaction, subject to applicable law.

6. DATA SECURITY

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Depending on the nature of the information and risks involved, security measures may include:

  • Encryption or secure transmission
  • Access controls
  • Authentication mechanisms
  • Password protection
  • Role-based access
  • Secure hosting
  • Monitoring and logging
  • Security testing
  • Backup and recovery procedures
  • Employee confidentiality obligations
  • Vendor security controls

No method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Provide our Services;
  • Complete transactions;
  • Maintain business and financial records;
  • Resolve disputes;
  • Prevent fraud;
  • Comply with legal obligations;
  • Enforce agreements; or
  • Protect our legal rights.

When information is no longer required for legitimate business or legal purposes, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law and our retention procedures.

8. YOUR PRIVACY RIGHTS

Subject to applicable law and any conditions prescribed under applicable regulations, you may have rights relating to your personal data, including rights to:

  • Obtain information about processing of your personal data;
  • Request access to personal data held by us;
  • Request correction or updating of inaccurate information;
  • Request deletion of personal information where legally applicable;
  • Withdraw consent where processing is based on consent;
  • Raise a grievance regarding processing of personal data;
  • Exercise other rights available under applicable data-protection law.

The DPDP Act specifically provides that consent, where used as the basis for processing, may be withdrawn, and the withdrawal process should be reasonably comparable in ease to providing consent.

To exercise your rights, please contact us using the details provided in the Contact and Grievance Redressal section below.

We may need to verify your identity before completing certain requests in order to protect your account and personal information.

9. CHILDREN'S PRIVACY

Our Services are intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable law.

Where processing of a child's personal data is subject to additional legal requirements, we will comply with the applicable requirements, including obtaining verifiable parental or lawful guardian consent where required.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. THIRD-PARTY SERVICES AND LINKS

Our website or application may contain links, integrations or services provided by third parties.

These third parties may have their own privacy policies and terms of service. Kanyon Consumers is not responsible for the privacy practices of independent third-party websites or services.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

11. LOCATION AND QUICK-COMMERCE SERVICES

Our quick-commerce services may require location or delivery-address information to determine:

  • Whether delivery is available in your area;
  • The nearest fulfilment or delivery location;
  • Estimated delivery time;
  • Applicable delivery charges;
  • Product availability;
  • Delivery routes and logistics.

We may use your selected address or permitted device location only to the extent reasonably necessary to provide location-based Services and other permitted purposes.

12. ACCURACY OF INFORMATION

You are responsible for providing accurate and updated information when creating an account or placing an order.

You may contact us to request correction of inaccurate personal information, subject to applicable verification and legal requirements.

13. ACCOUNT SECURITY

You are responsible for keeping your account credentials, OTPs, passwords and other authentication information confidential.

You should never share OTPs, passwords or payment authentication information with anyone claiming to represent Kanyon Consumers unless you have independently verified the request.

Please notify us immediately if you suspect unauthorised access to your account.

14. DATA BREACHES AND SECURITY INCIDENTS

If a personal-data breach or security incident occurs, Kanyon Consumers will take appropriate steps to investigate, contain and remediate the incident and make notifications to affected individuals and/or authorities where required under applicable law.

15. INTERNATIONAL DATA TRANSFERS

Some technology, cloud, payment, analytics or service providers used by us may process information outside India.

Where personal data is transferred or processed outside India, we will do so in accordance with applicable Indian law and any restrictions or requirements notified by the competent authorities.

16. CONSENT

Where consent is required under applicable law, we will seek consent through appropriate mechanisms.

Consent requests will be presented in a clear and reasonably understandable manner.

You may withdraw consent where applicable. Withdrawal of consent may affect our ability to provide certain Services where the relevant processing is necessary for those Services.

Withdrawal of consent will not affect the legality of processing carried out before the withdrawal.

17. FRAUD PREVENTION

We may process certain information to detect and prevent:

  • Fraudulent transactions;
  • Account misuse;
  • Fake orders;
  • Payment abuse;
  • Coupon or promotional abuse;
  • Delivery fraud;
  • Unauthorised account access;
  • Other illegal or abusive activity.

We may suspend or restrict accounts where we reasonably believe that fraudulent or unlawful activity has occurred, subject to applicable law.

18. GRIEVANCE REDRESSAL

If you have any privacy-related question, complaint or request concerning your personal information, please contact our designated privacy/grievance contact.

  • Kanyon Consumers
  • Private Limited
  • Grievance/Privacy
  • Officer: [Name / Designation]
  • Email: [privacy@yourdomain.com]
  • Customer Support Email: [support@yourdomain.com]
  • Phone: [Customer Support Number]
  • Registered Office: [Complete Registered Office Address]

We will make reasonable efforts to address privacy-related complaints and requests within the period prescribed by applicable law.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes in our Services;
  • Changes in technology;
  • Changes in our business practices;
  • Changes in applicable laws or regulations; or
  • Changes in privacy and security practices.

The updated Privacy Policy will be published on our website and/or application with a revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes.

20. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Kanyon Consumers Private Limited, subject to applicable law.

21. CONTACT US

For questions regarding this Privacy Policy, personal-data requests, privacy concerns or grievances, please contact:

KANYON CONSUMERS PRIVATE LIMITED

  • Registered Office: [Complete Address]
  • Privacy / Grievance
  • Email: [privacy@yourdomain.com]
  • Customer Support: [customer-support email]
  • Phone: [Customer Care Number]
  • Website: [www.yourwebsite.com]
  • Mobile Application:
  • Kanyon Consumers / KANYON Mothers Choice

OUR COMMITMENT

At Kanyon Consumers Private Limited, we believe that trust is an essential part of every customer relationship. We are committed to handling customer information responsibly, maintaining appropriate security practices and providing transparency about how personal information is used.

Your privacy matters to us, and we will continue to work toward providing a secure, transparent and trustworthy digital shopping experience through our e-commerce and quick-commerce platforms.